Email Us
888-506-1409 Toll Free Voice mail
888-506-1409 Fax
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Find
a store near you that sells Big Paw Designs
Want to carry Big Paw Designs? Fill out our wholesale
application
See Below for payment, shipping, return and
product info:
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Payment:
Mastercard, Visa, American Express, Paypal
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Shipping:
Items are typically shipped
within 1-3 business days (excluding weekends & Holidays).
Final shipping charges can
be seen along with shipping options on the checkout page, based on your individual
order.
Insurance is included in
the shipping charges.
US options include: USPS
First Class Mail Insured, USPS Priority Mail Insured, Fedex Ground, FedEx Express.
International options include:
airmail, priority and express.
| |
Estimated
Shipping Rates |
| |
Up
to 1 lb |
1-2
lbs |
2-3
lbs |
3-4
lbs |
5+
lbs |
| United
States |
|
| USPS
* |
$3.50
- $8.00 |
Packages
over 1 lb ship via priority mail |
| USPS
Priority * |
$8.00-$12.00 |
| Alaska
& Hawaii - USPS Priority |
$14.00 |
| Fedex
Ground* - Business Delivery |
$12.00 |
| Fedex
Ground* - Residential Delivery |
$14.00 |
| Fedex
2 Day* |
$20.00 |
| Fedex
Overnight* |
$34.00 |
| Canada |
|
| USPS
Airmail |
$7.50 |
$10.00 |
$14.00 |
$18.00 |
$20.00 |
| USPS
Priority |
$18.00 |
$20.00 |
$25.00 |
| International |
|
|
|
|
|
| USPS
Airmail |
$12.00 |
$18.00 |
$20.00 |
$25.00 |
$30.00 |
| USPS
Priority or Express** |
$40.00 |
$40.00 |
$40.00 |
$40.00 |
$40.00 |
* Continental US
only
** Available options
based on Country and package size
Note: All methods
include insurance; International includes insurance only when available
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Returns & Exhanges:
Prior approval
is required for all returns and exchanges, or your return may
not be processed. Please contact
us for a return or exchange. Return Requests are accepted within 10
business days, unused and not worn by pet and in original packaging.
Damaged goods
will be replaced - please contact
us immediately. Damage claims must be made in 10 days; lost package claims
in 30 days. We insure
our shipments, please fill out the following damage
form and fax it to us at 888-506-1409 or scan it in and email it to us at
info@bigpawdesigns.com. Upon review,
we will file a claim and ship a new item to you.
Shipping charges are NOT
refundable.
Supplies (toys, collars,
treats, catnip, leashes, bowls), custom orders and holiday items are not returnable
but store credit can be issued once return is approved and
received. A 10% restocking fee will apply. Sorry, we cannot
be responsible for aggressive chewers. The dog toys and collars we carry, while
durable, are not chewproof.
Please measure your pet
when ordering pet pearls. We recommend adding 1" to 1 1/2" to your
pet's neck size. A 15% restocking fee will apply to pet pearl
returns and exchanges.
Downloadable recipe books
are not returnable.
Return/Exchange form
Return items to the address
below - along with a copy of your packing slip and any exchange details if necessary:
Big Paw Designs, Attn: Returns
& Exchanges
1920 Abrams Pkwy #352
Dallas, Texas 75214
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Custom Orders:
We do offer custom designs.
Custom charms have require a minimum of 150 charms. Please allow for 6-12 weeks
depending on the specific details. Custom pearl necklaces are available - small
minimum quantity may apply, please allow approximately 4 weeks.
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About our Pewter
Collar Charms:
Our pewter charms are lead free & Made in the USA. Charms are substantial
and popular with all pets. Keep in mind, while durable, pewter will soften with
time. We cannot guarantee against aggressive chewers. They come with a sturdy
ring attachment that fits any collar. Our collar charms are a fun, whimsical
addition to your pet's collar and are not meant to replace the pet's ID tag.
Charms are original designs and copyrighted.
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Charm attachments:
We recommend the standard
ring attachment as the sturdiest, especially for active or larger animals. Clip
options are available for an extra charge and are special order. While some
clients prefer a clip for attachment,we recommend the ring for larger or rougher
animals. The sterling clip option clips on smaller collars - but can be attached
to any collar on the tag ring.
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About our Pearl
Collars:
Our pet necklaces are popular with smaller dogs and cats. Swarovski crystal
pearls are lead free crystal; resistant to wear, sun, water, scratches and weighted
to feel like real pearls. The pearl collars are accented with colorful crystals
&/or charms. These are not intended for use with a leash or serve as a standard
collar. Strung on sturdy coated wire, these necklace collars have a safety magnetic
closure that will break away in a precarious situation - but are strong and
will stay on the pet. While the pearls & crystals are the finest imported
Swarovski crystal, these necklaces are assembled in the USA. Pearls are original
designs and copyrighted.
